Refund Policy

1. When we'll refund

• You never received it, and we can't deliver it after you contact us.
• You were charged twice for the same purchase.
• A package that needs staff approval is turned down (for example, a vehicle import that doesn't meet server standards), unless the package page says otherwise.

2. When we won't

• You changed your mind after the purchase was delivered.
• You bought it for the wrong FiveM account. We may be able to help, but it isn't guaranteed.
• Access was removed because of a ban or a breach of our Terms of Service.
• A resource was downloaded and you no longer want it.

3. How to ask

Open a ticket in our Discord within 14 days of your purchase. Include the transaction ID from your Tebex receipt email (it starts with “tbx-”) and tell us what went wrong. Approved refunds go back to your original payment method through Tebex. If a refund is approved, access to what you bought is removed.

4. Chargebacks

Please talk to us before disputing a payment with your bank. A chargeback filed without contacting us first may result in the purchase being revoked and your access to our server and Discord being removed.

5. Your legal rights

Nothing in this policy affects rights you have under the consumer law where you live that can't be waived.